I’m a bit of a geek and probably the first person that a lot of my non-tech friends turn to when needing help. Luckily for me, I have a lot of friends who are even geekier then me.
The most common issues that people contact me with is for laptop issues. For instance, I sold a laptop to a friend once at the start of a school year in Sept. She called me frantically in December, right before exams, saying that the laptop wouldn’t turn on. I went through the steps and then met her in person. She kept talking about ‘shutting the lid down’ as her way of turning off the computer. I gave her my laptop and asked, “Show me how you shut down your computer.” She closed the lid and said that’s what she did. I face-palmed and pointed out the ‘START’ button and the shutoff option. It turns out that she was putting the laptop into SLEEP mode for about 3 months without ever once restarting it or shutting it down properly.
That’s what leads to hard drive corruption. I was able to back up her files and installed a new HDD (Hard Drive Device) and save her a bit of grief. But in my own opinion, that’s not a Mikey warranty issue, that’s user error and something that should have been a basic fundamental to using a laptop.
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Maintaining your PC laptop
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